Recent General Posts

IICRC Certified Firm

6/6/2017 (Permalink)

SERVPRO of Napa County is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Napa County

SERVPRO of Napa County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Grill Safety

6/5/2017 (Permalink)

With the weather growing warmer and grilling becoming the cooking method of choice for many people it becomes crucial to remember grilling on Charcoal grills and or gas grills can present a variety of safety hazards. So before you heat up your grill, here's a few tips on grilling safely.

Grill Placement

Never use your grill indoors, in a garage, or under anything that could catch fire.

Place your grill at least ten feet away from your home, or any other structures or buildings.

Keep a spray bottle and fire extinguisher nearby at all times.

Charcoal Grill Safety

Make sure you use your grill in an open space. Charcoal grills burn off dangerous carbon monoxide gas that builds up in closed areas.

Never use any flammable or combustible liquid to start the fire. These starter fluids could cause an uncontrollable flash fire; add more charcoal or use kindling instead.

After grilling, allow charcoals to cool completely, soak them in water, and then store or dispose them in a metal container so they don't reignite.

Gas Grill Safety


  1. Follow the grill manufacturer’s instructions and keep written materials handy.
  2. If the igniter no longer works, replace it in accordance with the grill manufacturer’s instructions.
  3. Keep the top of the grill open until you are sure the grill is lit, even if you have an electronic ignition. 4. Cover disconnected hose-end fittings with plastic bags or protective caps to keep them clean when the grill is not in use.
  4. Store propane cylinders outdoors in an upright (vertical) position.
  5. If you smell gas, and it is safe to do so, turn off the cylinder valve, turning it to the right (clockwise). If you are unable to turn off the valve, immediately leave the area and dial 911 or call your local fire department. Before you use the grill again, have a qualified service technician inspect your grill and cylinder.
  6. Consult a qualified service technician if you are having grill or propane cylinder problems.
  7. Keep your grill clean to prevent flare-ups.
  8. Check for knots or kinks in gas hoses.
  9. Make sure the area around the grill is free of leaves or anything else that could ignite.


  1. Smoke while handling a propane cylinder.
  2. Use matches or lighters to check for propane leaks.
  3. Pour an accelerant such as lighter fluid or gasoline on the grill.
  4. Allow children to tamper with the cylinder or grill.
  5. Use, store, or transport propane cylinders near high temperatures (this includes storing spare cylinders near the grill).
  6. Transport propane cylinders in your trunk. Instead, keep in a cool place, such as an air-conditioned car.
  7. Move a lit grill.
  8. Leave a lit grill unattended.
  9. Attempt to adjust any gas containers or hoses while the grill is lit.
  10. Grill in a covered patio or garage, even with the doors open, because gases can build up.

Maintenance and Personal Safety

Check your grill frequently for cleanliness. Make sure no animals or bugs have crawled inside.

Don't allow fat and grease to buildup. A hot grill can ignite fat and grease and start a fire.

These simple steps may be able to prevent you from having to deal with a home fire started by your grill. If disaster were to strike SERVPRO of Napa County stands ready and is Always Here to Help.

The Steph Curry of Office Staffs!

5/11/2017 (Permalink)

At SERVPRO of Napa County we make training a priority and that’s why our office staff is highly trained and motivated. Aleshia Ghisletta has been with SERVPRO of Napa for 11 years and has completed the SERVPRO Crew Training, Water Certification, Fire Certification and the Carpet and Upholstery Certification courses. Aleshia is also IICRC Certified in Fire and Smoke Restoration as well as Water Damage Restoration.

Nicole Gonzalez has been with SERVPRO of Napa for 10 years and has completed the SERVPRO Crew Training, Water Certification, Fire Certification course. Nicole is also IICRC Certified in Water Damage Restoration.

Aleshia and Nicole are SERVPRO of Napa County’s audit team. They have been working side by side to perfect our audit system. In 2014 Aleshia and Nicole received the Award of Excellence for Best Audit Scores, they had a perfect audit score the entire year. In 2015 Aleshia and Nicole again received a Certificate of Excellence for Perfect Audit Scores.

SERVPRO of Napa County’s office staff is Always Here to Help!